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Old Navy Online Return Policy: Window, Exceptions & Refund Timeline (2026)
Clear breakdown of Old Navy Online's return policy, including return window, receipt requirements, exceptions, and expected refund timeline.
Quick summary
- Return window: 30 days
- Receipt required: Usually yes
- Refund timeline: 10 days
- Return methods: mail
Condition requirements
Unwashed and unworn items preferred
Common exceptions
Final sale items excluded
Accuracy disclaimer
Return policies can change at any time. This page is for educational use and may not reflect real-time policy changes. Confirm details directly on the retailer website.
Last updated: 2026-03-06 · Last verified: 2026-03-06
Official source: https://oldnavy.gap.com/customerService/info.do
Frequently asked questions
How long do I have to return items to Old Navy Online?
Most items are eligible for return within 30 days, but some categories may follow different rules.
Do I need a receipt for Old Navy Online returns?
A receipt or order confirmation is usually required for the fastest refund processing.
How long does a Old Navy Online refund take?
Refunds are commonly processed in about 10 days after the return is accepted.